How responsive is TimePayment's customer service?
1 Resolved
16 Unresolved
Total complaints: 17
Resolved complaints: 1 (6%)
Unresolved complaints: 16 (94%)
Very poor 🤒
We don't know much about how TimePayment handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with TimePayment and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Keywords
lease company business payment contract bill cost finance credit card agreement financing loan timepayment co-signer complaint disability elderly harassment touch train
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D
D D Cleaning Solutions LLC of US
Dec 08, 20237:38 pm EST
Verified customerThe reviewer confirmed their account using Google. Learn more
Carpet cleaning equipment
So I put down $4256.00 on carpet cleaning equipment that was 8000.00 and thought I only owed the 4000. But I'm being charged 305.00 a month for 36 months and will have to pay more to buy it after the lease term. DO NOT I REPEAT DO NOT USE THIS COMPANY. AND ON TOP OF ALL THAT THEY REPORTED TO CREDIT BUREAUS 30 DAYS LATE AND I AM NOT..
DO NOT USE THESE CROOKS..
Claimed loss: My down payment money that disappeared
Desired outcome: I would like credit for my down payment. And terms adjusted to agreement. It's ridiculous how much I'm paying.
Confidential Information Hidden: This section contains confidential information visible to verified TimePayment representatives only. If you are affiliated with TimePayment, please claim your business to access these details.
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KaAlPaof US
Sep 06, 20227:41 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Fraudulent billing
I have never heard of this company until I started getting bills from them last month. I have called several times and they put me through to a man who is never in his office. I have left multiple messages with my return phone number. I have never had a call back.
They said I had security equipment rented with them. I don’t have any security equipment. Now they have send this bill to collections. I am getting ready to file a small claims court action against this company if they don’t stop harassing me.
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Time paymentof Henrico, US
Aug 27, 202212:56 am EDT
Extremely high financed fees
I was tricked into this long term high finance charges . I was not aware that I would be locked into paying double for a water slide . A water slide that cost 3,800 i have to pay time payment 10,000 with no option to pay early to avoid these extreme fees . I asked before locking into this ridiculous can I pay out early . I was told yes. I was clueless that I got tricked into contract with no way out. I’ve been diagnosed with cancer this payment have become finically burdening . My health is not well
Desired outcome: Re negotiate this ridiculous financing terms . I have paid way more than what the equipment is worth
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Is TimePayment Legit?
TimePayment earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Our conclusion: After a detailed review, ComplaintsBoard finds TimePayment to be a trustworthy company. Although there's a 5% resolution rate for customer complaints, which deserves attention, TimePayment is known for their high standards and safety. If you're thinking about dealing with TimePayment, it's wise to check how they handle complaints.
We found clear and detailed contact information for TimePayment. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for timepayment.com can be seen as a positive aspect for TimePayment as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of TimePayment's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Timepayment.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Timepayment.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Timepayment.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While TimePayment has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 17 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to TimePayment. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
S
Susan Silverof Fort Worth, US
Aug 24, 20223:00 pm EDT
Billing and collections
Most recent complaint was today 8/24/2022. My daughter has a bill with them, from a business that went under and I am a co-signer. When they can't get in touch with my daughter they called me. When they call me it is pure harassment. The things they say to me has nothing to do with the bill. I am retired now and on disability. I cannot pay this bill. I have in the past when I was working but it is not possible now. When I told them that I can't pay it because I am retired and on disability, he said then why did you sign for the loan. I think they should be train better so as not to irritate the elderly.
Thank you!
Desired outcome: Investigate and Teach
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scottpenof Greenwood, US
May 11, 20227:49 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Not disclosed leasing terms
Merchant Services a credit card processing company hooked me into a noncancelable 48 month term lease on credit card machines. Did not know this until I received a letter from them about the contract. Merchant services and Timepayment are I believe working together to rip people off. I saw the 199.00 charge for machines the term section was not filled out did know until I received the contact back with a 199.00 for 48 months noncancelable lease contract. Tried to cancel with merchant services and timepayment but to no avail. Keep getting same answer (you signed the contract. I am not using their machines and/or processing. I still yous my previous merchant account.
Desired outcome: would like all money returned and lease/contract canceled
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George Robinsonof US
Feb 10, 20221:16 pm EST
Improper Business Tactics during the Pandemic
THERE should be a CLASS ACTION LAWSUIT against Time Payment for their business practices.
Desired outcome: To get out of the contract with Time Payment (the WORST decision in my life)
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Ddishof BISMARCK IL, US
May 19, 202111:36 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Bounce house financing
We purchased bounce houses from Big Top inflatables to build credit for our business, we decided to finance them through BigTop inflatables...it turned out to be this company! We signed a 33 month lease which should be up in July but they are saying no, it is another 3 months (October) and then we still have a buyout. Im not sure how legally they can make us pay for another 3 months past our contract but they are going to try! This company has been very unprofessional and rude since the very first time I have called them with questions, any company that uses them, is not a company I will do business with again. The pandemic closed our business so this has been a great hardship and this company is absolutely horrible.
Desired outcome: I want my 33 month lease that I signed and then I never want anything to do with this company again!
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Tom Cassof US
Apr 02, 20211:40 am EDT
Vapor rino
I bought one of their 145 PSI Vapor Rinos, and it was the worst investment I could have made. They offer "financing" through Time Payment Corporation (google them and see how many complaints and scam reports come up). This financing turned out to be a lease to own agreement that would have had me pay over $8000 for a $1999.99 piece of equipment. It worked great for about three months, and then it started having issues but I thought "No problem, there is a one year replacement warranty where they promise to come pick up the equipment themselves and either repair or replace it." Well, apparently the warranty isn't good during the "lease" period. There is no warranty during the lease period. You know what they suggested? That I pay the remaining $5886 on the lease agreement (I had already paid $1200 by this point), then pay $1999.99 plus tax to purchase the equipment, and THEN the warranty SHOULD be valid. So now I have a $6900 collection and the most expensive paper weight in history.
Desired outcome: Repair or replace the equipment and settle for the original $1999 cost of the equipment, $1200 of which has been paid.
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Sahara Grillof US
Jun 16, 20201:20 am EDT
Refusal to assist during covid-19
Time payment corporation Is the worst company I have dealt with. During COVID-19 my business had to shut down by a government mandated closure. I was forced to close my business without any choice. I contacted time payment to work out arrangement for my lease payments and they told me there was there's nothing they will do for me. As my payment came due it was returned for insufficient funds. I got a call from the collection department asking for payment. I kindly responded that my business Was closed and I cannot pay future payments. I also asked for assistance financially to help me get through this horrific time. They refused and said there is no help and that there are no programs available to assist. was closed and I cannot pay future payments. I also asked for assistance financially to help me get through this horrific time. They refused and said there is no help and that there are no programs available to assist So another week went by and I kept getting calls from the collection department asking for payment. I kindly said my business is closed due to COVID-19 government mandated shut down and I don't have the money to pay. I asked again for financial assistance. They refused. They said they have no programs in place. So another week went by and I kept getting calls from the collection department asking for payment. I kindly said my business is closed due to COVID-19 government mandated shut down and I don't have the money to pay. I asked again for financial assistance. They refused. They said they have no programs in place. Another couple weeks went by and they kept calling me and I kept telling them I have no money and that I need help and they refused. After two months of them calling they've offered To defer two payments. By then it was too late. They reported my credit report as 30 days late and they refuse to work on removing this. They also continually refuse to work with me and getting put on a payment plan or a payment arrangement or to rework this loan to make the payments more manageable. I have been a loyal customer and have made continuously on time payments in the past. This is not my fault that I had to close my business because of COVID-19. And the refusal to help their customers is utterly disgusting and shame on them for running a business like this.
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Franky7711of US
Jan 14, 202012:42 pm EST
Timepayment leasing scam
This company works along other small companies and even own some of those small companies to rip people of making them think they're actually financing something. The last thing you'll know is that your paying for a lease and paying 5x what a banks highest interest would be like 70% APR but for a lease. And then they tie you up with those monthly payments for over 60 months. My recommendation is just STAY AWAY! Huge SCAMMERS. You've been warned.
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Delamar11of US
Oct 13, 20195:51 am EDT
Photo booth
This company !× I leased a photo booth through this company my due date is the 15th. Set it up to be drafted on the 15th and they draft sometimes 5 days before the due date. I called them and they were like give us a credit cars number and we will make sure to only draft on the 15th I am like why cant you honor the agreement that we have . Their response was those are your options! They suck at customer service
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Hope Speightsof US
Jul 07, 20198:56 pm EDT
Security systems scam
I was outside one day and a young lady walked up with two other guys and approached me about a security system which was suppose to be from ADT. When they stood in my yard we discussed about an alarm system that I can get approved for would be a bundle package for a security system. We talked for a minute in a big group then they had some papers and asked for my information. Supposedly as we waited for the approval I was denied for ADT they claim. Then they said they it was another company for me to get approved for and the company which was no name was given was suppose to approve people that had the worst credit score. Then we continued to wait and wait, then I was told that I had needed a phone first to get the security system. So the young lady told me that she will give me a call at a number that I gave her to contact me and I never heard from them. Checked my mailbox and received a letter from time payment corp saying I was denied for my credit being a 567. I was scammed and are very curious about this because they have my personal information and I have no way to contact them to tell them about their selves. My email address is [protected]@gmail.com. My name is Hope Speights and I received this letter after June 22, 2019. Please contact me at [protected] or by email Thanks. Please excuse my paper for the damage. I have three kids that got hold of it. Again thanks.
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Jarrad Jof MY
May 13, 201911:43 pm EDT
Payment charges
Hello there, my name is Jarrad Justin Michael, I/C [protected], have booked for stay with Tunamaya Beach Resort Johor on the 05/05/19 until 06/05/19 for cost of RM194.00. The payment was done over the credit card.
Today 14/5/19-while I checking my statement online, found out I was charged RM224.00. Different of RM30.00!
I need an explaination and refund pls.
My email:[protected]@yahoo.com
h/p: +[protected]
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BUYER BE WARE 12,000of US
Mar 21, 201910:35 am EDT
Willy dog hot dog stand bait & switch
I have never in my life have felt so ripped off. I thought I was purchasing a hot dog stand from willy dog through a payment program. But when I started getting bills from time payment corporation I was confused. It turns out they hold a lease on the hot dog stand that I purchased. The worse part is I will be paying 12, 000 for a 3, 000 hot dog cart. The 200 dollar payments that I was suppose to have been over 300. They won't take the cart back and if they did take the cart back you still owe the full amount of the lease. Time they will call and harass you all the time over the payments. Willy dog and time payment corporation are vultures. Shame on you all.
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rkd1973of US
Dec 19, 201612:16 am EST
Furnace financed and leased fees
February 3rd 2015 we purchased a new furnace through a local dealer, they sent a salesman from Time Payment to finance it for us. We paid the cost of the furnace off in 15 months and have received a letter to pay Time for the lease attached to it.
The furnace cost was $2800.00, time told us that we only had to insure the furnace and the lease would be stopped. After the furnace was put in we contacted our home insurance agent and was told that they can ot just insure a furnace, it;s already covered under whole home insurance.
Now Time wants an additional $2800.00 plus a two payment fee to buy our furnace after we pay the lease fee.
We contacted the Attorney General and the BBB and were told we had to take them to small claims court.
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cmeadowsof Clay, US
Dec 28, 20106:49 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.
Participanted in a scam with security systems, inc. Midwest division
We thought that we were the only ones to have been scammed by Microfinancial, Leasecom, TimePayment, Corp. Your information is right on about MicroFinaical and these adhesion contracts… we didn’t even intitial the contract pages, didn't even see them, the right vender wasn’t even named on the contract as the vendor (Security Systems, Inc), they used another...
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Jody R Alstonof Portsmouth, US
Aug 29, 20098:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Bait & switch
I went to purchase a APU unit for my truck (ideling restrictions) through a goverment website (SmartLease) I was sent from Ohio to Bay Town Texas to have this unit installed. While their I was threatened with false information on my DAC report, and notification to my company. I had earlier signed (I was shown one set of contracts yet the paper work I signed was for a totally different product). After the switch was realized my me I threw a fit and was threatened. Now. the unit that was installed on my truck was used and broken, the brand had went out of business. Now this group of thieves are making my life hell. The orginal price was 3500.00 now it has risen to over $20, 000.00
I have the orginal paperwork and you can easily understan the problem. Please Help
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Intrans
Knoxville, US
1 comments
Intransof Knoxville, US
Mar 06, 202410:19 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
This company is the biggest scammers I’ve been dealing with! They will not give you any answers about your account, they last my title and sent me illegal paperwork. My account is paid off, and I still can’t get my title! Unfortunately I will have to start lawsuit against Timepay… Safe your self from this company, do your self a favor!
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johan varela
, US
1 comments
johan varelaof US
Sep 06, 20225:02 am EDT
El vendedor nunca me explico lo de los pagos, me juro que yo solo pagaría 256$ Al mes y ahora tengo que pagar 340$ los cuales salen de mi presupuesto. Les interesa sólo vender y no cuidan de sus clientes. Nunca me informaron que tenía que pagar un seguro y me aseguraron que los taxes estaban incluidos. Me parece una estafa.
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Marym1888
, US
1 comments
Marym1888of US
Sep 30, 201910:41 am EDT
The machine was supposed to be financed for 999.00 I checked on my credit score open accounts and it is 2800. 00 I just opened this account last year.
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Overview of TimePayment complaint handling
TimePayment reviews first appeared on Complaints Board on Aug 29, 2009.The latest review Carpet cleaning equipment was posted on Dec 8, 2023.The latest complaint was resolved on Aug 29, 2009. TimePayment has an average consumer rating of 1 stars from 17 reviews.TimePayment has resolved 1 complaints.
Ratings on other review websites
Trustpilot
2.1
9 review
