Hotel Reine Victoria Reviews: 73 Verified Reviews Latest 2024 | Trip.com (2024)

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1 night

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Rooms and Guests

Verified reviews

Good location close to the track. A great variety of restaurant choices. Friendly staffs

Good location, within walking distance to the lake St Moritz. Nice shuttle service to St Moritz station.

This room is similar to a small suite, located in the wing building. The rooms in the main building should be better. The room is not big, old-fashioned and ordinary, and the electric blanket is a bit old, but clean.The water pipes in the room are filled with mountain spring water, which is delicious for making tea and makes your skin smooth after bathing.The hotel lobby is so beautiful, and the stairs and the wide corridors on the guest room level are all old-fashioned and elegant.Picture 8 is the chef's recommended dish in the hotel restaurant. The ingredients and seasoning are a level higher than those in the restaurants near the hotel. There are several restaurants under the hotel within a 5-7 minute walk. I only tried the Japanese food, which was good, and the tempura shrimp was large and fresh.

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The room was very clean. There was a restaurant downstairs. The dining a**osphere was great and the service was good. However, the front desk did not accept Euros, so we had to exchange them for Francs.

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A beautiful hotel with impressive architecture, very friendly staff and very spacious downstairs areas with high ceilings, good kerb appeal when you arrive to check in. The breakfast is excellent and caters for all needs. Extremely good wine list and the bar is well stocked and run. The hotel has slightly 'faded grandeur' and in need of investment to overcome this. The English TV channels are NEWS only, which is a disappointment if you want to relax in the room with ambient, relaxing programmes. Overall it is recommended.

Beautiful art nouveau, old world charm. Lobby bar has been updated and was nice. Our room was upgraded to a 2 room suite with lovely big windows. We had an expansive view of mountains and loved we could sleep with windows open. No real restaurant but did have a breakfast buffet. Town was pretty dead this time of year; imagine the beauty and charm is more pronounced in winter.

Irina made this stay for us. She helped me plan my time and surprise for my fiancée in st moritz and everything was perfect because of her. I will return because the service was amazing- thank you Irina

I want to express my gratitude to Irina for her exceptional assistance, making our stay incredibly smooth. The hotel is delightful, clean, and my upgraded room was a highlight. The breakfast offered an impressive variety. I wholeheartedly recommend this hotel to friends. However, my massage experience was subpar. While she is a sweet lady, the session did not meet the hotel's standard. It felt amateurish and lacked the expected deep tissue massage it’s even hard to call relaxation massage. Perhaps it was just an unfortunate experience this time with the massage at St. Moritz!

Great area, beautiful hotel, amazing Spa, fabulous food, very helpful and friendly staff.

We booked a Superior room for 7 nights starting from December 30th, including the New Year’s Eve and we received an Economy room (see pictures attached) with old and degraded furniture, dirty floors, smelling like there was a dead animal inside. They posted on booking website luminous rooms with nice furniture and it was far from that. The room should have a “view” but the only thing we can see from the window is the garbage disposal station. They advertised parking and when we arrived they told us they don’t have available spots, even though we booked the parking spot 2 months in advance. When we complained regarding the room they told us we can check-out if we don’t like it (the entire St Moritz was fully booked for the New Year’s and there was no other accommodation available for us). The reception was very rude and impolite, including the Reception manager. They advertise they have access to the spa but they just provide free entrance to a public spa close-by called Ovaverva and don’t have direct access to it, you need to get dressed and go outside for it (not very pleasant at -10 Celsius degrees). No slippers or robe provided. The entire perimeter of the parking is full of ice and very dangerous to walk (I am pregnant and I am very scared to not fall and hurt my baby or break something). The overall communication with them was very difficult and they acted like don’t care about their customers. For sure it is not a 4-star hotel! Everything regarding this hotel is false advertising!

Stay was amazing- highlight of the trip was taking ski lessons with Johnny. The hotel handled everything including ski rentals right on property and well Jimmy is a class act ! Hotel is beautiful-

Stayed 2 nights as part of tour. Not in the center of town but within a 10min bus ride. Walking distance from pool and spa where hotel guests have access. Slow WiFi. Evidently recently remodeled, rooms on 3rd floor are spacious. Good housekeeping with clean rooms. Breakfast at lobby restaurant Vic’s has good selection. Friendly staff.

Enjoyed a 4 night stay. Looks like the hotel has recently been refurbished to excellent standard. Big airy rooms with comfy bed, lovely spacious lobby with poster style pictures of the area on the stairways very tastefully done. Great breakfast to start the day so much healthy choices as well as the usual. We enjoyed a cooked breakfast most mornings. The thing that stood out about the hotel was the friendliness of the staff they genuinely seemed keen to help and looked as if they all enjoyed their jobs. I would particularly like to thank Cinzia at front of house. We were there over the weekend and on the Saturday I woke up with raging toothache. After visiting the front desk within minutes she had organised a dental appointment for me that same afternoon and told me how to get there taking the stress out of us trying to source. She really is a credit to the hotel.

Everyone was very nice and very helpful. We got in late so were not able to take advantage of the amenities, but we had a pleasant stay!

Check-in with staff member Mark Tomic was excellent. He was a great help throughout our stay giving us superior services! This was a Victorian building that was mostly restored. Mouldings were clearly original. They had been recently painted but showed some damage from time. Second only to the staff, the best feature of the hotel was the spa across the street. While all of the Laudinella hotels have access to the spa, it was closest to Reina Victoria. That spa is an excellent facility with several pools, jacuzzi, etc.